Privacy Policy
Beauty Nepal Adventure (“we”, “us”, or “our”) is dedicated to protecting the privacy of our guests, clients, site visitors, and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information related to our trekking and travel services in Lakeside, Pokhara, Nepal.
1. Who we are
Data controller: Beauty Nepal Adventure
Address: Lakeside, Pokhara, Nepal
2. Information we collect
We may collect these types of personal data when you book or inquire about our services, visit our website, or interact with us in other ways:
- Identity & contact details: name, address, email, phone number, emergency contact.
- Booking & travel details: itinerary, travel dates, group composition, accommodation and transportation preferences.
- Government ID & travel documents: passport number, visa details, nationality, where necessary for bookings or permits.
- Payment information: billing address and payment card or bank details (note: card data may be processed by our payment provider).
- Health & safety information: medical conditions, allergies, dietary needs, fitness level — only when provided and only to the extent necessary for safe participation.
- Communications & support: messages, feedback, and correspondence.
- Technical & website data: IP address, device and browser information, cookies and similar tracking technologies, and analytics data collected when you visit our website.
3. How we use your information
We use personal information to:
- Provide, manage, and deliver tour and trekking bookings, reservations, and related services.
- Process payments, invoices, and refunds.
- Communicate important trip information, updates, safety notices, and emergency instructions.
- Arrange services with third parties needed to fulfill your booking, such as guides, porters, accommodations, and transport.
- Follow legal, regulatory, and insurance requirements, such as permits and accident reporting.
- Improve and personalize our services, website, and marketing, with consent when needed.
- Respond to inquiries, complaints, and requests to exercise rights under this policy.
4. Legal basis for processing
Where applicable law requires a legal basis, we rely on one or more of the following: performance of a contract (to fulfil bookings), compliance with legal obligations, our legitimate interests (running our business and improving our services), or your consent (for marketing and optional cookies).
5. Sharing and disclosure
We may share personal information with:
- Service providers and partners necessary to deliver your trip (local guides, porters, hotels, transport providers, permit authorities).
- Payment processors for handling transactions.
- Insurance companies and emergency services when necessary for safety or claims.
- Legal or governmental authorities if required by law or to protect our rights.
- With your consent, third parties for marketing or promotions.
We do not sell or trade your personal information to unrelated third parties.
6. International transfers
Some service providers we use might be outside of Nepal. When we move personal data to another country, we will take the right steps to protect it according to this policy and current laws.
7. Data retention
We keep personal information only as long as needed for the purposes mentioned. This includes providing services, meeting legal or accounting needs, resolving disputes, and enforcing agreements. The specific retention period varies based on the type of data and the reason it was collected.
8. Cookies and tracking technologies
Our website may use cookies and similar technologies for functionality, analysis, and marketing. You can manage your cookie preferences through your browser. Disabling some cookies may affect how the site works.
9. Security
We use reasonable organizational, technical, and administrative measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. While we work hard to keep your information safe, no internet transmission or storage is completely secure.
11. Your rights
Depending on applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction or update of inaccurate or incomplete information.
- Request deletion or restriction of processing (subject to legal and contractual obligations).
- Object to certain processing, including direct marketing.
- Withdraw consent where processing is based on consent.
- Request portability of data you provided to us in a structured format.
To exercise these rights, contact us using the details below. We may request identity verification before responding.
12. Complaints and regulatory remedies
If you have concerns about how we handle your personal data, please reach out to us first. We will do our best to resolve any issues. You may also have the right to file a complaint with a data protection authority.
Contact Us
For questions, access requests, or to update your preferences, contact:
Beauty Nepal Adventure
Address: Lakeside, Pokhara, Nepal
Email: gofortrekking@gmail.com
Phone: +977 9856022335